Frequently Asked Questions

 

What forms of payments do you accept?

We accept all major credit and debit cards including Amex and Diners as well. Please view our Shopping Guide for further information.

 

Do you deliver world wide?

Yes we do. Upon placing your order you will also be able to choose your preferred delivery method as Royal Mail or UPS. All deliveries are tracked and signed for as well as fully insured. Please view our Delivery Guide for further information.

 

How much does shipping cost?

From £7.99 within UK and £9.99 world wide. Please view our Delivery Guide for further information.

 

Help me to track down my parcel.

Please feel free to email us here quoting either your tracking number or order number or give us a call on +44 (0) 20 7321 2622 and we will be happy to assist you.

 

How can I access my invoice?

We have sent you an email containing a unique link to your invoice and tracking information. If you have not received our message please email us here and we will resend the link to you. Alternatively, you can always give us a call on +44 (0) 20 7321 2622 and we will be happy to assist you.

 

Where is your showroom located?

Our premises are located within The Stephen Wiltshire Gallery at 5 Royal Opera Arcade on Pall Mall, London, SW1Y 4U, United Kingdom. Find us on the map.

 

What is your Returns Policy?

We offer 21 days free returns with no questions asked. Please view our Returns Guide for further information.

 

What is your Privacy Policy?

We are committed to responsible data management and subscribe to the principals of the data protection legislation in the United Kingdom. Please view our Terms of use for further information.

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